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Shipping Policy

Last updated: May 2026

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General Information:

All orders are carefully prepared and dispatched from our studio.

  • Orders are processed within 1–3 business days unless stated otherwise

  • Once shipped, you will receive a tracking number via email

  • Delivery times are estimates and may vary due to external factors (customs, holidays, courier delays)

Please ensure all shipping details are entered correctly. House of Horizon is not responsible for delays or losses due to incorrect information.

Below are presented shipping policy for in stock items. Pre-orders or special orders will be calculated separately.
 

Shipping by Region:

Israel

  • Delivery Time: 3-5 business days

  • Shipping Options: Courier delivery to your door

  • Cost: Calculated at checkout / or free above 800 ILS

Orders are delivered Sunday–Thursday (excluding holidays).
 

Europe:

  • Delivery Time: 10-14 business days

  • Shipping Method: International courier (tracked)

  • Cost: Calculated at checkout
     

Customs & Duties:
Orders may be subject to customs fees, import duties, or taxes upon arrival. These charges are not included in the purchase price and are the responsibility of the customer.
 

United States & Canada:

  • Delivery Time: 10-14 business days

  • Shipping Method: International courier (tracked)

  • Cost: Calculated at checkout
     

Customs & Duties:
Orders may be subject to customs fees, import duties, or taxes upon arrival. These charges are not included in the purchase price and are the responsibility of the customer.
 

Important Notes:

  • Delivery times are estimates, not guarantees

  • We are not responsible for delays caused by customs, courier services, or force majeure events

  • If a package is refused or unclaimed, return shipping and handling fees may be deducted from your refund
     

Order Tracking:

Once your order has shipped, you will receive a tracking link via email to follow your shipment in real time.
 

Failed Delivery

If a delivery attempt fails due to:

  • Incorrect address

  • unavailability (no one to receive the package)

Additional shipping fees may apply for re-delivery.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Please contact us within 5 days of delivery

  • Include your order number and photos (if applicable)

We will assist you in resolving the issue as quickly as possible.

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