Refund Policy

Last updated: May 2026

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Returns & Exchanges

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Returns:

If you wish to return an item, please contact us within 14 days of receiving your order to initiate the process.

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You may reach us at:
Email: official.houseofhorizon.com
Phone / WhatsApp: +972546430646

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To be eligible for a return:

• The item must be unworn, unused, and in perfect condition

• All original tags and packaging must be intact

• The request must be made within 14 days of delivery (for online orders) or purchase date (for in-store purchases)

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Return Process:

Once your return is received and inspected, you will be notified by email.

If approved:

• Your refund will be issued to your original payment method

• Processing time is typically 7–10 business days

If the return does not meet our conditions, it may be declined and returned to you.

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Return Shipping:

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

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Exception:
If the item is defected or incorrect, House of Horizon will cover both the original and return shipping costs.

We recommend using a tracked and insured shipping service, as we are not responsible for items lost in transit.

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Exchanges:

To request an exchange, please contact us via Email or Phone/Whatsapp

Availability of replacement items is not guaranteed due to the limited nature of our collections.
 

Processing Times:

• Refunds: 7–10 business days after approval

• Exchanges: delivery times vary depending on location- refer to our shipping policy for more information.
   

Late or Missing Refunds:

If you have not received your refund

1. Check your bank account again

2. Contact your credit card provider (processing delays may occur)

3. Contact your bank

If the issue persists, please contact us via Email or Phone/Whatsapp
 

Non-Returnable Items:

The following items are not eligible for return or refund:

• Gift cards

• Custom-made or made-to-order pieces

• Items marked as Final Sale
   

Important Notes:

• Until your return is received by us, it remains your responsibility

• We do not guarantee receipt of returned items without tracking

• House of Horizon reserves the right to refuse returns that do not comply with this policy