Returns & Exchanges

If you wish to return an item, please contact us within 14 days of receiving your order to begin the process.

Email: official.houseofhorizon@gmail.com · Phone / WhatsApp: +972 54 643 0646

To be eligible for a return:

• The item must be unworn, unused and in perfect condition
• All original tags and packaging must be intact
• The request must be made within 14 days of delivery (for online orders) or purchase date (for in-store purchases)

Once your return is received and inspected, you will be notified by email.

If approved, your refund will be issued to your original payment method — processing time is typically 7–10 business days.

If the return does not meet our conditions, it may be declined and sent back to you.

• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable

Exception: if the item is defective or incorrect, House of Horizon will cover both the original and return shipping costs.

We recommend using a tracked and insured shipping service, as we are not responsible for items lost in transit.

To request an exchange, please contact us by email or phone/WhatsApp. Availability of replacement items is not guaranteed, due to the limited nature of our collections.

Refunds: 7–10 business days after approval.

Exchanges: delivery times vary depending on location — see our shipping policy for details.

If you have not received your refund:

• Check your bank account again
• Contact your credit card provider (processing delays may occur)
• Contact your bank

If the issue persists, please contact us by email or phone/WhatsApp.

The following items are not eligible for return or refund:

• Gift cards
• Custom-made or made-to-order pieces
• Items marked as Final Sale

• Until your return is received by us, it remains your responsibility
• We do not guarantee receipt of returned items without tracking
• House of Horizon reserves the right to refuse returns that do not comply with this policy

To start a return or exchange, please contact:

Email: official.houseofhorizon@gmail.com · Phone / WhatsApp: +972 54 643 0646

Usishkin 96, Tel Aviv, Israel

Contact the atelier